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All Bundled Up Snowman Family - Choose amount of snowkids for $1.50 each
Welcome to your GO-TO, OVER-THE-TOP, MADE-TO-ORDER ORNAMENT & FIGURINE SHOP that takes personalization to the next level!
Bert "Roberta" specializes in custom figurines, pet sculptures, replica miniature cakes and a huge variety of classic ornaments! Everything from a first home, expecting, anniversary, first Christmas the list goes on and on.
Each and every ornament is hand sculpted in polymer clay only by Bert from Phoenix, Arizona. With a love of graphic design, her ornaments are set apart by combining unique fonts, graphics and photos, to create amazing banners & artwork on your piece. Feel free to message us with a photo if you're looking for a CUSTOM item and we'll get back to you with a quote.
Licensed artist with American Heritage Girls, Boy Scouts of America and Ornament Central.
REFUNDS: All of my items are made to order and customized therefore I do not give refunds.
CANCELLATIONS: Orders may be cancelled within 24 hours only as it may have been started. Please message me if you have an issue with your order. I'll do my best to accommodate you!
Below is more detailed information regarding CUSTOM ORDERS, DEPOSITS & BREAKAGE.
If you ordered a CUSTOM item, you will be making a commitment to purchase it at the price quoted. If you are not satisfied with the final custom product I will work with you on one revision. I send photos of the CUSTOM item BEFORE shipping and that is your OK to have shipped. If perhaps your CUSTOM breaks during shipment (USPS Priority mail insured), we will repair and send back a label. We will also need a photo of the damaged item to put in a claim to USPS or FEDEX.
If for whatever reason, a DEPOSIT has been placed for a CUSTOM and I have not heard back regarding questions on your order, there is a time period of 6 months before the deposit will be marked as invalid. I do my best to keep up with emails, when there is a lapse in communication, it greatly slows my process.
We take great care in packaging the ornaments very well and they leave the studio in perfect condition. However, once they leave and in the care of USPS, damages can occur beyond our control. I CANNOT GUARANTEE NO BREAKAGE WILL OCCUR. You have two options which are stated here:
OPTION 1: You can mail back to us for repair and it will be promptly returned. We will send a pre-paid label at no cost to you. This must be done within 3 days of delivery. After that, you are responsible to ship back to my studio and I will repair but you must pay for postage. An invoice will be sent for payment before shipping back.
OPTION 2: We will give you a credit based on the damage if you decide to repair on your own. This offer is only valid within the 3 DAYS of DELIVERY. Take a picture of the ornament and the box and email back to email@example.com so we can access the damage and determine whether it can be super glued by you which we highly recommend. There are repair instructions on the back of the card. If it is a “clean break” in a joint it is VERY easy to just dab a small amount of super glue or super gel on the spot, place together and hold for 10 seconds.
UNUSUAL BREAKAGE OCCURS: If for some reason your item has been mishandled or dropped, please contact me. I will only refund if it has broken in the mail and am notified with 3 days of delivery. I am not responsible for breakage after it has been received and after the 3 day delivery period.
REST ASSURED, I will do my best to work with you! My items just don't break or crumble. It's unfortunate, but I have experienced a few customers drop or mishandle the item after shipment arrives and weeks later request refunds.
INTERNATIONAL & CANADA SHIPMENTS - I do not offer international shipping at this time.